Privacy Policy

At Moroccan Infinity, we are committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our digital boutique, interact with our concierge, or commission a bespoke rug from our atelier.

1. Information We Collect

To provide you with a seamless and highly personalized experience, we may collect the following types of information:

• Personal Identifiers: Your name, email address, phone number, and billing/shipping address provided during checkout or when contacting our concierge.
• Transaction Details: Information regarding the pieces you purchase, custom dimensions requested, and payment details processed securely through our trusted payment gateways.
• Digital Usage Data: Information automatically collected regarding your interaction with our website, such as IP address, browser type, device information, and pages visited, to help us refine our digital experience.

2. How We Use Your Information

We process your data exclusively for the following purposes:

• To fulfill your orders, including the weaving process and international logistics via our shipping partners (e.g., DHL Express).
• To provide bespoke concierge services, answering inquiries regarding custom dimensions or specific Amazigh designs.
• To communicate essential updates regarding your order status, craftsmanship progress, and delivery timelines.
• To elevate and refine our website’s design and functionality based on client browsing patterns.

3. Data Protection and Security

We implement stringent security measures to ensure your personal information is protected against unauthorized access, alteration, or disclosure. All transactional data is encrypted using industry-standard protocols. We do not store your raw credit card information on our servers; it is processed directly by our secure banking partners.

4. Information Sharing

We respect your privacy and will never sell your personal information to third parties. We only share necessary details with trusted partners who assist us in operating our atelier, such as:

• Global courier services (e.g., DHL) strictly for the delivery of your rug.
• Secure payment processing gateways.
• Digital infrastructure providers who host our website under strict confidentiality agreements.

5. Your Rights and Choices

You have the right to access, update, or request the deletion of your personal information at any time. If you receive our curated journal or newsletter, you may opt out of future communications by following the unsubscribe link provided in the email.

6. Updates to This Policy

As our atelier grows and digital regulations evolve, we may occasionally update this Privacy Policy. Any changes will be reflected on this page with an updated revision date.

Contact Our Concierge

If you have any questions regarding this Privacy Policy or how we handle your data, please do not hesitate to contact us. Our concierge team is available at concierge@moroccaninfinity.com or via telephone at +212 601‑719942.